This policy applies to goods sold or distributed by World of Willpower Private Limited — dairy, food, herbal healthcare and allied products — whether ordered through this website, WhatsApp, telephone or an authorised representative. It is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Cancellation
- Orders may be cancelled free of charge at any time before the order is dispatched.
- To cancel, write to care@worldofwillpower.com or message +91 74982 85423 with your order reference.
- If an order is cancelled by us (stock, quality-hold or delivery constraints), the full amount paid is refunded without deduction.
2. Returns and replacement
- Report damaged, defective, expired, wrongly delivered or short-supplied items within 7 days of delivery, with photographs of the product, batch number and outer packaging.
- For food, dairy and herbal healthcare products, returns are accepted only where the seal is intact and the product has not been consumed or tampered with. This restriction exists for food-safety and drug-safety reasons under the Food Safety and Standards Act, 2006 and applicable AYUSH and drug licensing norms.
- Approved claims are settled by replacement or refund, at your choice, at no additional cost.
3. Refund timelines
- Return or cancellation requests are acknowledged within 24 hours.
- Eligible refunds are approved within 7 working days of verification.
- Refunds are credited to the original payment method within 7–10 working days of approval. Bank or payment-gateway settlement timelines may add a few days.
4. Shipping and delivery
- Orders are normally dispatched within 2–4 working days of confirmation.
- Indicative delivery is 3–7 working days within Maharashtra and 5–10 working days elsewhere in India, subject to courier serviceability.
- Delivery charges, if any, are shown before you confirm the order.
5. Product information and declarations
All packaged goods carry the mandatory declarations required by the Legal Metrology (Packaged Commodities) Rules, 2011 — maximum retail price inclusive of taxes, net quantity, manufacturing or packing date, best-before or expiry date, country of origin, batch number, veg/non-veg mark where applicable, and the name and address of the manufacturer, packer or importer. Applicable FSSAI, AYUSH and drug licence numbers are printed on the pack and the invoice.
6. Financial products are not covered
Insurance, loan and credit card facilitation is not a sale of goods. Free-look, cooling-off, cancellation and refund rights for those products are governed by the policy document or loan agreement issued by the respective insurer or lender, and by IRDAI and RBI norms.
7. Grievances
Unresolved return, refund or delivery complaints may be sent to Solicitor and Attorney Vrushali Borade at vrushali@winlegaladvisors.com or care@worldofwillpower.com. They are acknowledged within 24 hours and resolved within 15 days. You may also approach the National Consumer Helpline (1915) or the appropriate consumer commission.